Returns and refunds

Last Updated: January 26, 2026

Return and Refund Policy

At Beautiful, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made on beautiful.bigcartel.com.

1. Return Window

You may request a return or refund within 7 days from the date your order is delivered.

Requests submitted after the 7-day period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, and in its original condition

The item must be returned in its original packaging

Proof of purchase (such as an order confirmation email) must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Certain items cannot be returned or refunded, including:

Items marked as Final Sale

Gift cards or digital products (if applicable)

Personalized or custom-made items

Items that show signs of use or damage caused by the customer

4. Exchanges

We accept exchanges within the 7-day return period if:

You received a defective or damaged item

You received the wrong item

You need a different size or variation (subject to availability)

If the requested replacement item is not available, a refund may be issued instead.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

We recommend using a trackable shipping service to ensure safe delivery of returned items

Shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photos of the item to help resolve the issue quickly. Once verified, we will offer:

A replacement item, or

A full refund

7. Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 1 to 3 business days

The refund will be issued to your original payment method

Processing times may vary depending on your bank or payment provider

8. Order Cancellations

Orders may be canceled only if they have not yet been shipped.

If your order has already been shipped, you must follow the return process after delivery.

9. Contact Information

If you have any questions about returns or refunds, please contact us using the contact details provided on our website.

We are committed to providing fair and transparent service to all customers.